Warranty Statements Warranty procedure for faulty parts:
Step 1: Registered your faulty products (individually) in our Customer Service section.
Step 2: an RA number will be given to you by email once the product has been verified.
Step 3: Send in your faulty product (without the original packaging) for warranty with the RA number and the email that we sent you
Step 4: You can check the status of your service in the warranty section
Please note products tested and found not faulty will attract a $25 service charge * For warrnaty returns on comptuer systems, plesae return to our store directly with an invoice. |
An Invoice must be presented before returning any system for repairs, or any product for return or warranty. If no invoice is provided a $40 fee will apply. All new systems and other accessories sold are non- refundable. Ownership of goods is available only upon full payment of this invoice and that payment has been received & cleared. Warranty items will not be replaced until Getright Computers have received the faulty unit. Delays may be excepted on replacements if stock is not available at the time of return. All discontinued products under warranty will be replaced within 6-8 weeks. An upgrade fee may apply if a product is discontinued within the warranty period and needs replacement. Goods which are found to be damaged, missing any discs, manuals, etc must be reported to Getright Computers within 2 days. All products returned must be in original packaging with all cables, software and instruction manuals as supplied otherwise no returns will be accepted, if a return is negotiated, a re-stocking fee will apply. Getright Computers takes no responsibility for data lost or damaged during a HDD repair/warranty or system repair/warranty. Getright Computers refers to manufacturer warranty. Warranty is void if the product is found to be physically damaged or altered in any manner. Any returns for testing (faulty) and are found not faulty like described in the returned fault description will have a service charge applied at our discretion. All LCD, Printer, Scanner, and other products not covered by in-store warranty have Manufacturer Warranty. Getright Computers have no association with the warranty for those products and more details can be found on the product manufacturers website. For example;
| Tech Support | 3Com
| 1800 678 515 | | Acer Consumer Tech Support | 1800 504 971 | | Acer Corporate Tech Support | 1300 550 205 | | Adobe | 1300 550 205 | APC
| 1800 652 725 | | Belkin | 1800 666 040 | | Belkin Pre Sales Support | 1800 BELKIN (235 546) | | Canon | 1800 816 001 | | D-Link | 1300 766 868 | | Epson | 02 9903 9000
1300 361 054 | Eaton Powerware
| 1300 303 059 | | Fuji Xerox | 1800 811 177 | Hewlett Packard
| 1300 305 018 | | Iomega | 02 8223 9140 | Kodak
| 1800 267 588 | | Konica Minolta | 1800 456 999 | | Kyocera-Mita | 1300 368 885 | | Lexmark | 1300 362 192 | | Linksys Pre & Post sales support | 1800 208 229 | | Palm | 1800 350 535 | Microsoft Licensing Hotline
| 13 20 58 | | NEC | 02 9313 0066 | | Netcom | 1300 365 793 (outside Sydney)
02 9424 2070 (Sydney) | | Netgear Pre sales support | 1300 361 069 | | Nokia Customer Helpline | 1300 366 733 | | Olympus | 1300 659 678 | Panasonic
| 132600 | | Seagate Technical Support | 1800 147 201 | SONY Support
| 1300 13-SONY
02 9887 6611(Sydney)
07 3334 4028 (Brisbane)
03 9264 0325 (Melbourne) | | Toshiba Sales Centre | 13 30 70 | | Transcend | 1300 368 348 | | Verbatim | 03 9823 0999 |
| | Warranty | | 3Com | 1800 628 324 | Adaptec | 02 9503 1555 | Alloy Computer Products | 1800 817 807 | APC | 1800 652 725 | Asustek | 1300 652 865 | Canon | VIC | 03 9881 0000 | | QLD | 07 3214 6000 | | NSW | 02 9805 2000 | | WA | 08 9347 2222 | | Cisco | 1800 805 227 | | Compaq Warranty | 1300 368 369 | | D-Link | 1800 177 100 | | Epson | 1300 361 054 | | Fujitsu | 1800 226 347 | | Fuji Xerox Phaser | 1800 811 177 | | Hewlett Packard Warranty | 13 10 47 | Hitachi
| 1800 032 689 | | IBM Warranty | 13 14 26 | | Imation Media | 1800 225 013 | | Intel | 1800 649 931 | | Iomega | 02 8223 9140 | | Kodak | 1800 147 701 | | Kyocera | 1300 368 885 | | Lexmark Warranty | 1300 362 192 | | LGE | 1800 643 156 | | Logitech | 02 8850 1192 | | MSI | 02 9748 0070 | | NEC | 131 632 | | Netcomm | 02 9424 2070 | | Netgear Post Sales support | 1300 361 254 | | Nokia Care | 133 501 | OKI Warranty
| 1800 807 472 (option 1) | | Palm | 1800 628 324 | | Philips | 1800 658 086 | Philips Monitor Repairs
| 07 3391 0377 | | Primera | 03 9585 8383 | Samsung Monitor Warranty
| 1300 362 603 | Sony Warranty
| 1300 137 669 | | Targus | 1800 641 645 | Toshiba Warranty
| 1800 021 100 | | Veritas | 1800 365 510 | ViewSonic Warranty
| 1800 880 818 | | Wyse Warranty | 1300 133 315 |
|
|
|
Returns & Exchanges 
